Area Director of Operations

Highlights Healthcare ABA is now hiring Area Director of Operations - Non-Clinical (ADOO) for our Learning Centers throughout Georgia.

Who is Highlights Healthcare?

Highlights Healthcare provides diagnosis, early intervention, and ABA therapy services to bring meaningful and positive change to children with autism. We specialize in serving young learners and families with Medicaid benefits. We believe every child can achieve great things, and we are guided by family-centered principles that demonstrate dignity and respect.

Our culture fosters manageable caseloads and professional career paths supported by a team of expert leaders. Our operations support center and flagship clinics are in beautiful North Carolina - convenient to the mountains, beaches, professional sports teams, leading universities and world-class dining and entertainment.

Job Summary:

Leads the development and implementation of area operations and ensures compliance with organization, state and federal policies and guidelines. This position is directly responsible for area growth, development and operations including internal audit systems, quality assurance and clinical development.

Minimum Qualifications/Educational Requirements

• Master Degree in related field.
• A minimum of 4+ years in teaching, clinical and/or operational leadership
• Crisis Management training and experience required.
• Equipment and Technology experience
• Previous experience with ABA software and platforms strongly preferred.
• Work positively and favorably with clients, families, and staff.
• Demonstrate compassion, responsibility, and friendly attitude.
• Excellent communication skills, analytical and observation skills.
• Current Driver’s License in good standing with valid car insurance.
• Unexpired and current Firsts Aid/CPR/AED training required.

Responsibilities / Essential Functions: The person in this position must be able to perform the following essential job functions with or without reasonable accommodations.

• Lead and manage essential activities that support ongoing operations and sustainability of a service area including multiple service locations
• Lead the growth of Highlights Healthcare and assist in pursuit of business opportunities.
  • Engaging community stakeholders
• Building relationships with current referral sources.
• Pursuing and building relationships with new referral sources.
• Train, Mentor, and manage a team of Supervising Clinicians including Clinic Managers in a specific region.
• Support the recruitment and hiring of Supervising Clinicians (BCBAs) based on need/capacity.
• Support ongoing clinical growth and development of a team of BCBAs to provide the highest quality of ABA therapy through appropriate programs, client education, and hour recommendations.
• Primarily responsible for supervision of intake and assessment of new learners
• Monitor budget activities
• Conduct regularly occurring supervision meetings with Clinical Supervisors to review performance metrics and client progress.
• Conduct quarterly review of KPIs to drive quality and consistency throughout the organization.
• Report area metrics to VPO, as requested
• Conduct learner audits related to program implementation and development
• Review and support of learner-specific behavior support plans in accordance with the principles of ABA Therapy.
• Ensure timely implementation of skill based assessments and updates
• Support clinical development of BCBA Trainees and manage BCBA Trainee accrual of supervision hours
• Collaborate, communicate and coordinate with key staff involved in the HHC Student Analyst program
• Implement plans and processes and extensively analyze operations to maintain productivity for the assigned area.
• Monitor and support consumer engagement and lead family engagement initiatives
• Assist in developing corporate structure and in the creation of policies and procedures.
  • Participate in team meetings.
• Develop and take on projects to improve client service and satisfaction.
• Develop and take on projects to improve employee performance, retention, and satisfaction.
• Develop quality initiatives that will improve referral source satisfaction, measured through volume, surveys, and other reporting methods.
• General help to manage office staff for maximum efficiency.
• Maintain knowledge and ensure compliance of rules/regulations related to:
  • State and Federal specific laws
• Medical Insurance Providers
• BACB guidelines

Essential physical requirements:

• Must possess the visual acuity to develop legible written correspondence and determine accuracy, neatness and thoroughness of the work assigned.
• Must be able to physically perform the basic life operational functions of talking audibly, hearing, being on one’s feet for long periods of time and performing repetitive motions, such as using repeated gestures.
• Must have physical stamina and ability to match energy level of participants, including floor play with small children, bending, stooping, and reaching.
• Must be able to lift up to 20 lbs.

The above tasks reflect the essential functions and other job functions considered necessary of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job, or assigned by supervisory personnel. The job description is used as a guide only and not inclusive of responsibilities and job duties.

Highlights Healthcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, Highlights Healthcare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

COVID-19 considerations: HHC follows all applicable CDC guidelines.